FAQ

What is The Dock?

The Dock is a website which helps you find out what support, advice and guidance is available to young people in Swindon. From everything to wellbeing and relationship advice to great opportunities to get you active, The Dock is the place to find people who can help.

The Dock is a free website – you don’t have to subscribe or become a member. You can find out more about services for young people, ask for help or just browse the articles. It is up to you!

Just follow the headings on the homepage and you will be able to see which groups or services are in Swindon to help you. You will be able to see where they are, their opening times and a bit about what they do.

If you want to contact someone to get more advice or arrange to meet, use the I want advice button which appears on every page to send a message to The Dock team who will get back to you within 72 hours if possible.

If the matter is urgent then contact the emergency services by calling 999 or by contacting Childline

Who runs The Dock?

The Dock is run by Swindon Borough Council who support a range of groups and services to be available to help young people with their wellbeing. The Dock was made to help young people find and access that support more easily. The Dock also helps you get in touch on-line.

How do I know the services on The Dock are safe/professional?

Only services which are run by professionally trained staff and cleared and checked by Swindon Borough Council are contactable via The Dock. No other services are on the Dock. Any information articles which appear on The Dock have also been chosen or written by those professionals.

What happens if I contact The Dock?

You can contact The Dock by the I want advice button. This gives you a short form which helps The Dock team know which of the services are best placed to help you, It might be more than one team, and that is OK.

If the message you send makes The Dock team immediately concerned for your safety, then they will need to contact the emergency services. See below: you can do this yourself too.

How confidential is my message?

The Dock will keep your information confidential at all times unless we are concerned for your or another persons safety.
For more information see the Confidentiality Statement.

What should I do in an emergency?

If you are fearful for your own safety or the safety of someone else, then contact the emergency services by calling 999 or by contacting Childline

Can I contact The Dock about someone else?

Yes it is fine to use the I want advice button to request help for some one else.

I am a parent, what else should I know?

The Dock has been made with young people in mind, but we hope that parents might find some of the organisations and articles within The Dock helpful.

Parents are also free to contact The Dock through the I want advice button.

All the services and articles within The Dock have been delivered by sector professionals with young people’s health and wellbeing at the heart of their work. No information about correspondence with The Dock will be shared with a third party. The only exception would be if The Dock team are concerned for someone’s immediate safety, in which case the emergency services would be contacted.

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